Refund policy

Our 30-day return policy states that you have 30 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in the original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, contact us at info@artigianidelcuoio.com. Returns must be sent to the email address provided, which may differ from the shipping address.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at info@artigianidelcuoio.com.

Damage and Problems
Inspect your order upon receipt and contact us immediately if you find any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a reason. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. You'll also need your receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you whether or not your refund has been approved. If approved, you'll automatically receive a refund within 10 business days via your original payment method. It may take some time for your bank or credit card company to process and post the refund.
Once more than 15 business days have passed since your return was approved, please contact us at info@artigianidelcuoio.com.